Answering Each Question Only Once With AI

Answering Each Question Only Once With AI
  • Blog: Generative AI and the Future of Customer Support: Answering Each Question Only Once
  • Video: Recurring Tickets Ratio

Blog: Generative AI and the Future of Customer Support: Answering Each Question Only Once πŸ‘ŠπŸ½

With the rise of AI, businesses are exploring how they can implement this technology to improve their customer support processes. At Ginzi, we are designing the future of customer support, testing different ways support teams and processes can evolve when connected to AI. We believe that generative AI will power customer experience and support teams to start answering each question only once, eliminating repetitive tasks, and increasing customer satisfaction.

Answering Each Question Only Once

The traditional customer support system involves support teams answering the same questions repeatedly. This can be a tedious and frustrating task for support agents, leading to burnout and high turnover rates. However, with generative AI, support teams can start answering each question only once, eliminating repetitive tasks. Once an answer has already been given, AI will be able to generate it as a suggested answer in future conversations. Obviously, these answers will evolve based on the context of the conversation.

The Future of Customer Support

Answering each question only once will lead to major changes amongst customer support teams. Here are three areas where we expect to see major shifts:

  1. Efficiency & Customer satisfaction - KPIs will change dramatically and we expect to see improvements both in the handling time of tickets and customer satisfaction. Over time they will receive high-quality answers immediately.
  2. The rise of CX as a strategic role - While support teams might become smaller in number, their role will become much more strategic, structuring and approving the companies' CX policies - based on which the AI will generate answers.
  3. Agent onboarding - If up until recently, onboarding a new agent could take months - with AI agents are able to get to work immediately. AI is able to generate the answer, leaving the agent the simple role of validating the response via the policy.

Conclusion

Generative AI is set to disrupt the customer support industry by eliminating repetitive tasks and creating a more efficient support system. At Ginzi, we are putting our eggs in the #answeronlyonce basket and designing the future of customer support with this in mind. As this technology continues to evolve, we believe that businesses will increasingly rely on AI tools to improve their customer support systems and deliver better customer experiences.


Video: What is Recuring Tickets Ration and why is it so important 🎬


In this video, hosted by Ginzi’s CEO and Co-Founder Ben Jacobs, we delve into the What is Recurring Tickets Ratio (RTR) and examine how AI is positioned to transform it and help us answer every question only once


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